1.How do I contact you ?   Please visit the contact us section for details.

You may need to contact us because..

I’ve made a mistake in my order or placed it twice - can I change or cancel it ? Yes of course, please contact us with your order number.

Do you have more technical information about a fitting before I buy it? In most cases yes, please contact us or check out our trading partners’ websites listed in “About Directlight”.

I want to place a big order, can I get more discount ? Yes, in some cases but you need to contact us.

Can fitting or chains be altered ? Generally yes but there are exceptions, please contact us. Most fittings have a half metre chain and one link must always be left on the fitting.

I can’t see the products that I want, can you get them ? Try us and see, we can get most products from our suppliers. Our range is always changing, some items may be discontinued or replaced. We can also help you find alternatives, we may even have discontinued items in stock. We also welcome you to visit our showroom.

My company wants to pay by cheque or BACS – can you do this ? Yes we can, contact us with your order details, we will need to take this as a manual order for you, goods are despatched once funds are cleared.

 

2. What do I need to know about my delivery?
We always use reputable courier companies and a next day delivery service. You will receive an email the day of despatch unless you have placed a manual order over the phone. A signature must be obtained for all deliveries.

We aim to despatch all orders within 5-7 working days from receipt of your order. Some items do take a little longer to despatch, especially when they are made to order or if are being sourced direct from our suppliers in Europe. Please contact us if you need confirmation.

  Do you deliver in the evenings and on weekends?
Sorry, we are only able to deliver goods Monday – Friday. Please call us if you require any special arrangements for delivery, we will always try to help.

Can you leave my delivery with my neighbour/friend or deliver to a work address ?
Yes, but only if you need to enter this delivery address at time of placing your order. We reserve the right to refuse this service for manual orders.

Can you deliver anywhere?
Unfortunately we are only able to deliver to the UK, Ireland and Channel Islands at this time.

 

3. How do I know my order has been accepted – will you contact me ?
You will receive an email once you have placed your order with your order number and invoice. We will only contact you if, for reasons beyond our control there is a delay with your order. Please refer to our Terms & Conditions.

 

4. Can I come and visit you at your Showroom ?
We are centrally located in Bristol, close to Temple Meads Train Station and the Cabot Circus Shopping Centre. Access is very easy from the M4, M5 & M32. Click here for directions and a map. We have a brand new showroom covering 12,000 sq ft.  You are very welcome to visit us. We have good on site parking facilities.

 

5. Technical Queries

Can you help me reduce energy consumption in my home ? Yes, we stock a huge range of high quality low energy products, leading suppliers include TP24, Megaman and Eglo. Low energy bulbs can also be used in most fittings.

 

Do you supply your low voltage recessed ceiling lights with a transformer?
Sorry, No. Most low voltage systems require planning prior to installation. You will need to consider over what ceiling area the installation will cover and how many fittings you intend to switch at once etc... Please contact us we are happy to assist you. We sell transformers to suit all our fittings, mains voltage alternatives are also available.

How much light do I need to light up my room?
It depends on how you wish to use the room. Using this as a guide only - and providing that you have average height ceilings (max 8ft / 2.4mtrs) and proving that the room has light walls, carpets and a white ceiling! On average living rooms or bedrooms require 1 watt of light per square foot and kitchens / utility rooms require 2 watts of light per square foot. (Kitchen 7’6" white ceiling cream walls wooden floor measuring 10 ft x 9 ft = 180 watts approx.)

Can I use a dimming light switch on all your light fittings?
No, not all low voltage fittings are suitable but some transformers are suitable for dimming. You can dim all incandescent lamps, standard light bulbs - candle lamps etc...You can also dim mains halogen lamps - G9 & GU10 types, but you may have to de rate the dimmer switch by up to 50%, i.e. if the light fitting has 200 watts of mains halogen lighting, you may need to use a dimmer switch rated at 400watts. Most but not all low voltage multi-arm, multiple light fittings can be dimmed. But we know what can and what can’t, so please contact us or your electrician if you are in doubt.

 

I purchased low voltage, multiple arm, multiple light fitting form you and my dimmer is buzzing – What’s wrong with the light? 99.9% of the time there is nothing wrong with the light fitting supplied; it is normally an incompatibility problem with your dimmer switch and the new light fitting. Always contact us prior to installation if in doubt. If you return the item and it is still under guarantee we will test it for you to check if it is faulty.

 

6. CEILING SWEEP FANS

WHAT SIZE CEILING FAN SHOULD I CHOOSE FOR MY ROOM?
76cm/30" blade size for rooms up to 10sq mtrs
105cm/42" blade size for rooms up to 15 sq mtrs
132cm/52" blade size for rooms up to 25 sq mtrs

HOW DO I CHOOSE THE CORRECT DROP ROD LENGTH?
For optimum air circulation it is most effective to have the blades 2.4m-2.7m above the floor, most fans are supplied with a 4"/100mm drop rod. If your new fan is being installed into a conservatory with an apex roof you will require a longer drop rod. All longer rods are supplied with a longer wiring lead as standard.

HOW DOES A CEILING FAN COOL OR WARM A ROOM?
Ceiling fans can make a room feel cooler by up to 8 degrees by creating a wind chill factor. Likewise running the fan in reverse can re-distribute the hot air that becomes trapped at the ceiling, making the room feel warmer.

WHICH DIRECTION SHOULD MY CEILING FAN GO FOR WINTER OR SUMMER?
Clockwise for winter and counter-clockwise for summer.

WHY SHOULD I CONSIDER A REMOTE CONTROL UNIT?
Remote controls are very useful in situations were you have limited access to the fan, ie conservatory ceilings, etc. you are also able to dim the lights on your ceiling fan from the remote controller.

WHAT IF MY CEILING FAN BLADES DO NOT MOVE FREELY?
Before installing the blades onto the motor housing, ensure you have removed any plastic transit spacers. Failure to do so could result in a damaged motor. The ceiling fan blades should be able to move freely before any power up.

WHAT IF MY REMOTE CONTROLLED CEILING FAN DOES NOT WORK AFTER I HAVE INSTALLED IT?
If your remote controlled fan does not work, first check to make sure the power lead is plugged into the remote unit installed on the ceiling, then make sure the lead from the motor via the drop rod is plugged into the other lead on the unit (don’t mix these up they are marked). Then make sure both the fan pull chain switch and the light kit pull chain are in their highest settings. Check the battery is also fitted in the hand held transmitter.

CAN I USE A REMOTE CONTROL UNIT AND A WALL SPEED CONTROLLER TOGETHER?
No, but please note that if you use a remote controller you can use a standard light switch in conjunction with the unit.

HOW MANY CEILING FANS WILL MY WALL CONTROLLER OPERATE?
Wall mounted controllers can operate up to 4 ceiling fans, but if your wall controller has a light switch, we only advise 1 ceiling fan per controller, due to the increased wattage/load on the controller.

HOW DO I RESET MY REMOTE CONTROL UNIT?
If you have a "Westinghouse fan", rotate the fan on to the highest setting and switch the light kit on (both via the pull chains) leave the fan running for approx 1 minute. Turn the power off to the fan and leave for approx 1 minute, then turn the power back on to the fan and press 1 on the remote hand unit.

WHY IS THE REVERSE SWITCH ABOVE THE BLADES?
The reason is because if a ceiling fan was running at the highest setting and then the reverse switch was switched it would cause damage to the motor. This is also the reason why manufacturers do not supply a wall or remote reversing unit.

WHAT IF MY NEW CEILING FAN MAKES NOISE WHILE RUNNING?
New fans sometimes require a running in period. Run your fan on a high speed continuously for several hours.

WHAT IF MY CEILING FAN IS WOBBLING?
All blades are weighed and grouped by weight.
Some natural woods vary in density, which could cause the fan to wobble.
The following procedures should eliminate most of the wobble.
1 - Check that all blades are screwed firmly into blade holders.
2 - Check that all blade holders are tightened securely to the motor.
3 - Make sure that the canopy and mounting bracket are tightened securely to the ceiling joist.
4 - If blades wobble is still noticeable, try interchanging two adjacent blades, which can redistribute the weight. If you continue to have problems - please do not hesitate to contact us for more assistance.