About directlight
A Truly British Company-serving the world.
Who are we?
Well that's a bit of a long story.
We have been in the business of supporting and supplying retail shops, wholesalers and the general trade since 1989.
Customers tell us that they have always been very pleased with both the standard of our service combined with the high quality of our products and the low prices that we continue to offer them.
They have also enjoyed making good profits from the products we have sold to them.
With a vast wealth of experience and customer service under our belts, we set up a presence on the inter-web as Jeremy Clarkson calls it.
Our intention is to offer the same high quality of product, supported by the highest standards of service we can achieve, with the lowest prices imaginable.
All of this without compromising our own very high personal standards.
What do we sell?
Our web site is just the tip of the iceberg!
We pride ourselves in being able to secure the product you want for the price you expect to pay. All supported by our friendly efficient and helpful staff.
I have taken the liberty of listing some links to a few of our trading partners quality websites, we can supply you with anything from these sites.
New Channel 4 series, Honey I Ruined the House, exposes some of the worst design disasters that homeowners have inflicted on their own properties. We helped sort out the disasters, supplying the designer lighting. | |
Offering a comprehensive range, from high tech spotlights to large statement pieces. | |
Quality Lighting Design believe that a light fitting should be a feature of your home rather than just a function, which is why they manufacture exclusively to cater for your individual requirements to help you make it just that. | |
Chelsom is a manufacturer of high quality world-class contract lighting and furniture. | |
HIB is a major supplier of Bathroom Mirrors and Cabinets. With many years of experience of bringing to its customers a range of quality products whilst having established themselves as market leaders in the industry. | |
Internationally acclaimed manufacturer, largest in Europe a vast site with something for everyone. |
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Quality, innovative and designer cutting edge lighting to suit all moods and environments. Lighting for both in side and outdoors. |
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Mains voltage and low voltage halogen recessed lighting- kitchens, bathrooms and modern living environments |
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Highly recommended. Largest U.K distributor of decorative lighting R.R.P can be found on the site. Please contact us for discounts. |
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High quality products, extensive range very nice company. |
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Tiffany, glass and acrylic chandeliers, novelty lighting and soft shades |
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Specialist interior and exterior decorative and utility lighting. |
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Over 40 years manufacturing traditional, quality light fittings. |
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Fantasia ceiling fans. Formed in 1985. |
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Widdop Bingham, leading giftware importer. |
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Westinghouse. Quality traditional ceiling fans. |
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Mode Lighting, home of the SceneStyle and Evolution control systems. |
Please e-mail info@directlight.co.uk or call us on 0117 955 2223 with some details, i.e. Manufacturer, the product code, quantities required and any other relevant information such as when you might need it, colour, finish etc… and we will contact you by return with a fantastic price and availability.
Direct light special offers?
All special offers are available while stocks last.
We aim to keep reasonably high levels of stock, but when it’s gone! It’s gone.
How are our prices so low?
WE CUT OUT THE MIDDLE MEN!
All of our fabulous products come direct from the manufacturer or distributor, we also source and import our own products direct from countries such as Italy and Germany, so we can sell to you directly.
Hence any savings we make, by operating very efficiently - we can pass straight onto you.
Where are we?
We are based in the historic nautical city of Bristol only 5 minutes away from the main Temple Meads train station, Bristol city docks and harbour side. If you have not been here before, it is really worth a visit.
You might also like to combine a shopping trip or sight seeing visit with a trip to call in and collect anything you have ordered.
We own and occupy our own warehouse facility within a mile of the city centre and only a few miles from the main M4 and M5 motorways, allowing us very good access to the rest of the country.
This makes it very easy for us to deliver direct to you with speed, efficiency and security.
P.S Here are two links to the Bristol tourist board. www.atbristolol.co.uk and www.conferencebristol.com
I hope these are of some interest.
Direct light security?
As a customer of e-commerce I have always considered the security of my money to be imperative.
Meaning that I will only buy from a web site if I know that I can trust it.
With that in mind we only secure your transaction through Universal Payment Gateway, in our opinion the most secure payment service providers on the web.
We also use Nat-West Bank’s Corporate Services Team who in turn supply our Streamline Merchant Services. www.streamline-direct.co.uk the card transactions hardware you see everywhere.
This has worked very well for us, for over the fifteen years.
Finally I would also like to re-assure you in person, by inviting you to simply call us (0117 955 2223) and speak to us in person.
Now here comes the technical bit!
As soon as you enter the order process, all information that is transferred between you and us is encrypted using powerful encryption alga rhythms, making your details safer with inter-net shopping than with traditional mail order or telephone shopping.
We use Secure Socket Layer (SSL) technology in our on-line ordering process to protect your payment card information. Every transaction we process is also checked by our fraud control system to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use.
In addition, many credit card issuers now guarantee your protection when buying over the inter-net.
Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click “ continue with order ” your browser will go into secure mode. Data relating to your order and personal and payment card details will pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are within the secure mode………….Well it had to be said!
Direct light Deliveries?
We work in close partnership with all our couriers to make sure that your purchase is delivered to you promptly and securely.
Our couriers allow us to track your delivery from our distribution centre direct to your door, giving both parties peace of mind.
If at the time you take delivery of your order and suspect in any way that it may be damaged - please sign the consignment (delivery note) "DAMAGED".
This will enable us to operate more efficiently and improve future services.
-Thank you.
We also undertake local deliveries within a 45km radius of our distribution depot using our own transport fleet (oversized and high volume deliveries only).
Direct light damages/faulty goods?
If you receive damaged / faulty goods, I would like to personally apologise for the inconvenience caused and I will replace them or refund you in full.
Please call us on 0117 955 2223 immediately or within fourteen days after receiving your order to obtain a Returns Authorisation Number and instructions on how to return the goods to us.
Please note that damaged / faulty goods cannot be accepted without a returns authorisation number.
At directlight.co.uk we operate a 7-day NO QUIBBLE returns policy covering everything we sell as required under the distance selling regulations.
In the event that you are not satisfied with your purchase:
Please inform us in writing (by fax - 0117 9542487 - or email) within 7 days up on receipt of your order that
1. You wish to return your delivery within our No Quibble Guarantee period.
2. You have a received a damaged or faulty product and would like a replacement.
3. You have received a damaged ro faulty product and would like a refund.
4. Other - please specify.
directlight.co.uk will not accept responsibility after this period.
The date of delivery will be as recorded by our carriers.
Products must be returned in their original packaging, along with any Free lamps or Gifts associated with this order (unless you are only returning part of your order).
Products should not have been fitted or modified, unless being returned due to the occurrence of a fault.
The cost of returning the goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection has to be arranged by us using our carriers. Alternatively goods can be sent back by your own method of transportation.
For complete orders over £99 being returned, or if an item returned makes the new invoice value less than £99, the cost of carriage incurred for sending the goods out may be deducted from the refund. The current rate of carriage is £6.50 + VAT per parcel.
Your refund will be made within 14 days of return of the goods.
Faulty or damaged goods will be replaced or refunded in full in accordance with the UK Distance Selling Regulations. Damaged or broken glass doesn't constitute faulty goods and will be replaced as soon as available. We cannot be held liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc. We reserve the right to refuse refunds for failure to meet any of the above criteria.
directlight customer details?
As we all hate being pestered by cold calling or uninvited mail shots by some companies desperate to claw every penny they can from us, by trying to sell us hot coals in the summer and ice in the middle of winter.
We only store your details for the shortest time possible to allow a transaction to take place, and we will never pass your details on to a third party for marketing purposes, unless you ask us to place you on our own limited database, which we will only be use when we have something important to tell you.
We will also remove you from our database immediately you instruct us to do so.
No questions asked. That’s a promise.
Direct light returns and refunds?
We hope that your order will be just what you wanted. But if you change your mind about our products you can return your order subject to our terms and conditions
Return the product(s) to us in perfect condition (unused and in it’s original packaging) within 14 days of receiving your order.
We recommend that you obtain a certificate of posting when you return your parcel. These are available free at the post office and will enable us to action your refund should your parcel be delayed or lost in the post.
Goods are returned at your own cost. Please note that the delivery charge on the original order is non-refundable.
We will write to confirm when your exchange or refund has been processed. Please allow up to 3 weeks during busy times.
directlight trade enquiries?
For volume trade enquiries please e-mail sales@directlight.co.uk or call 0117 955 2223.
We offer rewards such as FREE products or ADDITIONAL DISCOUNTS.
Why not consider applying for your card, it costs nothing and you will be kept informed of special offers and seasonal sales.
Simply apply on line now at www.directlight.co.uk
Direct light.co.uk press office?
If you would like to feature a directlight product in your publication,
please e-mail info@directlight.co.uk
for an image or a press loan. Please provide details of your publication, feature and date of issue.
If you have any other queries or would like to chat about our extensive range of fabulous products or would like us to source a particular item, please call us on 0117 955 2223.
We will be happy to hear from you.
